FAQs

Sites that use Eway, or other real time payment gateways may find that the order will go to Abandoned Orders as the order has not been processed correctly by the system. 

Orders may be abandoned in situations such as when the user has paid at the eWAY payment gateway and not clicked the continue button to return to your StoreTiger site. 
These orders can be discovered by looking at your eWAY transaction record, they will not be present in your order managment area. 
Not all orders returned by this search have failed, you must use your own judgement deciding if an order has been paid for or not.

Click "Process Now" to send the order to Order Management and then you can check off the payment and follow your usual process for dispatch.

Google Analytics measures a number of statistics based upon the Google code running on the page displayed within a web browser. That is, it depends on the page being displayed to the person and the Google code running, then sending information back to Google to analyze. Depending on the user's device and browser settings, firewalls, spam checkers, etc it is possible that the google analytics code is not run.

A Telligence Page View is collected when a page is completely displayed and is controlled directly by our servers that create the page. We do not offer any more breakdown of the page counts than what is available. Google Analytics typically gives more insight. There will often be discrepancies between Google Analytics (measured at the browser) and Telligence Page Views (measured at the server). Google Analytics will also discount new web bots and search engines that are included in the Telligence server page view figures.

It's best to use the navigation within the admin area instead of clicking back in your web browser.  The system doesn't cache information in the admin area for security reasons so the back button will not work.